New Bereavement Service from HMRC

17 April 2012

Following feedback from tax agents and customer representatives, HMRC has created a Bereavement Centre for PAYE and Self Assessment customers.

In order to improve and streamline the processes for customers who need to deal HMRC following a bereavement, HMRC is creating dedicated teams who will be responsible for dealing with PAYE and Self Assessment for bereaved customers.

The main form which customers use to finalise the tax affairs of the person who has died (R27) has been redesigned  to make it easier to complete.

The form now has a new section in which a personal representative (or executor/administrator) finalising the estate of someone who has died can appoint someone to act on their behalf. They can also provide details of the surviving spouse or civil partner to enable HMRC to take action to review their tax affairs.

The new form is available from today and can be found by following the link below:

Get Form R27

The changes were introduced on 11 April 2012.

Send your completed form R27, Self Assessment Tax Return and any letters regarding bereavement for PAYE and Self Assessment customers to:

HM Revenue & Customs
Pay As You Earn & Self Assessment
PO Box 4000
Cardiff
CF14 8HR

When you call HMRC on 0845 300 0627 and an automated message begins select option 2, and then option 4 to speak to an advisor on the Bereavement Helpline.

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